Privacy Policy

As well as caring for your skin, we’re committed to protecting and respecting your personal information.

How is your information received?

· When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.

· When you complete online forms, take part in surveys, write posts on any message boards, post any blogs, or enter any competitions or prize draws, we may collect your name, address and contact details including telephone number and email address.

· When you contact us offline, for example by telephone, fax, email or post, we may collect your name, address and contact details including telephone number and email address.

We will hold your personal information on our systems only for as long as is necessary for the relevant activity. We will never sell, rent or trade your personal information.

Email marketing: With your permission, we may send you emails about our website, new products and other updates. You can sign up to our mailing list here:


When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange for a delivery or return a purchase, we understand that you consent to our collecting it and using it for that specific reason only. We may use your email information to contact you directly and individually if we need to discuss your personal skincare requirements.

If we invite you to subscribe to our newsletter, we will ask you directly for your expressed permission and provide you with an opportunity to say no.

If we wish to publish your product feedback on our website we will first ask permission to do so. No contact details will be published.

If you change your mind after you subscribe to our newsletter, you may at any time withdraw your consent for us to contact you by using any ‘unsubscribe’ link in marketing received, by contacting us at, or mailing us at I Am Natural, Groome Farm, Newland Green Lane, Egerton, Kent, TN27 9EP, United Kingdom.


We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology and will be transferred and processed by PayPal. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for any password.


Our website is hosted by iZettle. They provide us with the online e-commerce platform that allows us to sell our products and services to you. iZettle also links to PayPal as an optional payment system. Your data is stored through iZettle’s data storage, databases and the general iZettle application. They store your data on a secure server behind a firewall

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.


When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practice to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your payment card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google's Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Social Network Sharing

We encourage users to share our content and/or like our own profile on the popular Social Media websites such as Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make 'Social Sharing' accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamated widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed in to that respective Social Network at the time of being on our website.

Changes to this policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Esther at or by mail at I Am Natural, Groome Farm, Newland Green Lane, Egerton, Kent, TN27 9EP, United Kingdom.

©I Am Natural, Groome Farm, Newland Green Lane, Egerton, Kent, TN27 9EP, United Kingdom

Company Registration: 5516277